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Privacy Policy of Synapsia Laval

Last updated: November 4, 2026

With the arrival of new technologies, it is necessary to pay particular attention to the protection of privacy. That is why we, a legally incorporated company named "Synapsia Laval Inc.", doing business as "Synapsia Laval", whose head office is located at 102-5200 boulevard des Laurentides (H7K 2J8), in the city of Laval, Canada (hereinafter "Synapsia Laval" or "we"), take the privacy of our users (hereinafter "you" or "User") and the protection of your personal information very seriously.

This personal information protection policy (hereinafter the "Policy") describes:

The information that Synapsia Laval may collect and from whom
How we use and share your information, and with whom
The situations in which we do or do not need your consent
What your rights are regarding your information and how to exercise them
What our security measures are for your information
What other terms and conditions accompany this Policy
How we may make changes to this Policy
How to contact us if you have a question, comment or request

Synapsia Laval undertakes not to collect, use or disclose your personal information other than in accordance with this Policy and the laws applicable in Canada and Quebec.

Please read this Policy carefully to understand our rules and practices relating to your personal information. If you do not agree with our policies and practices, you must stop using our Platform. By accessing or using this Platform, you indicate that you understand, accept and consent to the practices described in this Policy. The Policy may be modified from time to time. If you continue to use this Platform after we have made changes to the Policy, you indicate that you accept and consent to those changes. Where possible, we will notify you in advance of any significant change made to the Policy.

Scope of the Policy

This Policy applies to the information that we collect, disclose, store and otherwise process about you:

On our website https://www.synapsiaosteopathie.ca/, our client portal and our social media pages, our accounts, our websites, our networks or any applications they contain, designed and operated by Synapsia Laval (hereinafter the "Platform");
Through the clinicmaster.com website and its applications;
In emails, texts, forms and other electronic messages between you and this Platform;
Through video calls, telephone calls or discussions with Synapsia Laval employees;
Through mobile and desktop applications that you download from this Platform, which provide dedicated, non-browser-based interaction between you and this Platform;
When you are in our facilities;
When you interact with our employees, our paper and digital forms, our advertisements and our applications on third-party websites and services, if those forms, applications or advertisements include links to this Policy.

The Platform may include links to third-party websites, plug-ins, services, social networks or applications. Clicking on those links or enabling those connections may allow the third party to collect or share information about you. If you follow a link to a third-party website or enable a third-party plug-in, please note that these third parties have their own privacy policies and that we have no responsibility for third parties' personal information practices and policies. We do not control these third parties and we encourage you to read carefully the privacy policy of each third party you visit.

Please note that you may obtain more information about our practices and withdraw your consent at any time, subject to legal and contractual restrictions and reasonable notice, by contacting our Privacy Officer at private@synapsiaosteopathie.ca. However, without your consent, Synapsia Laval may no longer be able to provide you with the Platform or the services requested.

Finally, if you provide Synapsia Laval or third parties with personal information about another person, you undertake to hold the necessary authorization to do so and/or to have obtained all necessary consents from those persons so that we may process the information in accordance with the Policy.

Legal information

Publisher

Synapsia Laval
102-5200 boulevard des Laurentides,
Laval (H7K 2J8),
Quebec, Canada

Host

EX2 Inc
797, boulevard Lebourgneuf, bureau 300,
Québec (Quebec) G2J 0B5, Canada
Servers located in Canada

All personal information transferred and kept outside Quebec is subject to an agreement with the third parties we deal with, to ensure the protection and confidentiality of personal information.

1 - COLLECTION OF PERSONAL INFORMATION

Personal information is information that specifically relates to a natural person and that can be used to identify that person, either directly or indirectly, that is, by combining it with other information held by Synapsia Laval or its third-party providers.

Synapsia Laval may obtain personal information when you save your personal information on the Platform or, where applicable, otherwise transmit your personal information, in particular through the clinicmaster.com platform, by requesting a service or by communicating with us by telephone, email or otherwise.

It is important that the personal information we hold about you is accurate and up to date. Please keep us informed of any change to your personal information. The law gives you the right to request access to the personal information we hold about you and to correct it.

We collect the following information from you:

Reasons for consultation;
Medical information;
RAMQ card;
Health and supplementary insurance;
Home address;
Email address;
Date of birth;
Sex;
Telephone number;
Social media interactions;
Access to social media profiles;

The Platform also uses cookies that may collect the following personal information: browsing behaviour, device configuration, browser configuration, display settings; for the purposes of improving website functionality and security, producing statistics, advertising and marketing;

Disabling cookies through your browser settings may prevent access to certain features offered on the Platform.

Persons from whom this personal information is collected:

The User's personal information may be collected:

Directly from you through forms and communications, namely:

The clinicmaster.com platform and its applications;
Contact form;
Email communications;
Telephone;
And opinion surveys.

Through cookies

Through our representatives and employees, at your home or in our facilities,

Synapsia Laval's legal basis for processing the User's personal information may be one or more of the following:

The User's consent;
Where necessary for Synapsia Laval to fulfil its legal obligations;
Where necessary for the performance of a contract between the User and Synapsia Laval or before entering into one at the User's request;
Where necessary to protect the vital interests of the User or those of a third party; or
Where based on a legitimate interest, such as:

To ensure the security of the Platform, its network and data;
To prevent fraud;
For commercial prospecting operations aimed at the User; or
For internal administrative management purposes.

For further information on the protection of your personal information and your related rights, you may contact the Office of the Privacy Commissioner of Canada or the Commission d'accès à l'information du Québec.

Office of the Privacy Commissioner of Canada (www.privcom.gc.ca)
Commission d'accès à l'information du Québec (www.cai.gouv.qc.ca)

2 - USE AND SHARING OF YOUR PERSONAL INFORMATION

Purposes for which personal information is used

We collect the User's personal information for the following reasons:

To offer our products and services;
To book appointments;
To create your patient file;
To respond to your requests;
To follow up with you;
To send offers and promotions tailored to Users;
To secure the Platform;
For study, research or statistical purposes;
To offer targeted content or advertising;
To analyze and improve our products and services, as well as the User experience;
To maintain backups of our databases and keep records;
To establish, exercise or defend legal claims, whether in the context of judicial proceedings or administrative or out-of-court proceedings, for the protection and assertion of our legal rights, your legal rights and the legal rights of others; and
To comply with applicable laws and regulations.

Sharing of personal information

Synapsia Laval pays particular attention to sharing only the personal information necessary to meet its legal obligations or to provide the requested service. In certain situations, personal information may be shared with the company's partners, with third-party applications, websites or integrations on or using our Platform, and for law enforcement or legal requests.

The categories of persons to whom Users' information may be transferred are as follows:

Social networks;
Appointment booking services;
External representatives of Synapsia Laval contributing to the provision of products and services;
Traffic analysis and statistics service providers;
Service providers enabling compliance with the laws and regulations in force;
Search engine optimization service providers for the optimization and promotion of the website;
Business partners for the organization of advertising campaigns, contests, special offers or other events or activities related to Synapsia Laval or the Platform;
Partners, government bodies and regulatory authorities, judicial bodies, associates, agents, lawyers or other representatives, for compliance with the legal obligations to which we are subject or for the establishment, exercise or defence of legal claims, whether in the context of judicial proceedings or administrative or out-of-court proceedings;
Any other person as permitted and/or required by law.

The User understands that Synapsia Laval may at any time share their personal information in the event of a partial or total transfer of its business to a third party. In such a case, the information transferred as assets of Synapsia Laval will be subject to the same safeguards as those of this Policy.

If the User does not wish their personal information to be disclosed to third parties or partners, they may object at any time by contacting us.

3 - SITUATIONS IN WHICH WE DO OR DO NOT NEED YOUR CONSENT

We use your personal information only with your consent or within the limits permitted by law. We obtain your consent to collect, use and disclose your personal information when:

You request a product or service;
We need to use your information for a purpose different from the one for which you have already given your consent;
You interact with us.

However, we do not obtain your consent for every interaction with you. For example, if we use your personal information for a purpose related to the one for which you gave your consent. In addition, we do not obtain your consent in certain situations provided for by law, in order to:

Comply with a court decision or any other binding request;
Enforce a claim;
Investigate a breach of contract or a violation of the law;
Prevent, stop or detect fraud.

4 - YOUR RIGHTS REGARDING YOUR INFORMATION AND HOW TO EXERCISE THEM

Your main rights under the personal information protection law are as follows:

The right of access;
The right of rectification;
The right to de-indexing;
The right to restrict processing;
The right to object to processing;
The right to portability of personal information;
The right to lodge a complaint with a supervisory authority; and
The right to withdraw your consent.

You have the right to obtain confirmation of whether or not we process your personal information and, where applicable, access to that information, as well as certain additional information. This additional information includes details about the purposes of the processing, the categories of personal information concerned and the recipients of the personal information. Provided that the rights and freedoms of others are not affected, we will provide you with a copy of your personal information. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.

In certain circumstances, you have the right to have your personal information erased within a reasonable time. These circumstances are as follows: the personal information is no longer necessary in relation to the purposes for which it was collected or otherwise processed; you withdraw your consent to processing based on consent; you object to processing under certain applicable personal information protection rules; the processing is carried out for direct marketing purposes; the personal information has been processed unlawfully. There are, however, exclusions to the right to erasure. The general exclusions include the following cases where processing is necessary:

For the exercise of the right to freedom of expression and information;
To comply with a legal obligation; or
For the establishment, exercise or defence of legal claims.

It is important that the personal information we hold about you is accurate and up to date. Please inform us of any change relating to the personal information we hold about you.

If you wish to review, verify, correct or withdraw your consent to the use of your personal information, you may also send us an email at jeremie@synapsiaosteopathie.ca to request access to, correction of or deletion of the personal information you have provided to us. We may refuse a request to modify information if we believe that the modification would violate a law or a legal obligation or would make the information incorrect. We may charge you a fee for access to your personal information, but we will inform you of that fee in advance.

You have access to some of your personal information and can modify it in your member area on the Platform. In addition, we will give you access to your personal information, subject to the exceptions provided for by applicable privacy legislation. Here are some examples of those exceptions:

Information protected by professional secrecy.
Information that is part of a formal dispute resolution process.
Information about another person that would reveal their personal information or confidential commercial information.
Information whose cost of provision is prohibitive.

If you are concerned about our processing or if you wish to correct the information you have provided to us, you may contact our Privacy Officer at the following address: private@synapsiaosteopathie.ca.

Right to withdraw your consent. Where you have given your consent to the collection, use and transfer of your personal information, you may have the legal right to withdraw your consent in certain circumstances. To withdraw your consent, where applicable, contact us at private@synapsiaosteopathie.ca. Please note that if you withdraw your consent, we may not be able to provide you with a particular product or service. We will explain the impact of this withdrawal to help you make your decision.

Requests relating to your personal information. We may ask you for specific information to help us confirm your identity and your rights under applicable laws, and to provide you with the personal information we hold about you or make the changes you have requested. Once you have exercised your personal information rights, we will process your request within 30 days, in accordance with the law. If the time required exceeds 30 days, you will be informed.

Applicable personal information protection laws may allow or require us to refuse to give you access to all or part of the personal information we hold about you, or we may have destroyed, erased or anonymized your personal information in accordance with our personal information retention obligations and practices. If we cannot give you access to your personal information, we will tell you the reasons, subject to legal or regulatory restrictions.

5 - SECURITY AND RETENTION OF YOUR PERSONAL INFORMATION

Security

The personal information that Synapsia Laval collects is kept in a secure environment. Synapsia Laval has adopted appropriate measures to preserve the confidentiality of personal information and to protect it against loss or theft, as well as unauthorized access, disclosure, copying, use or modification, taking into account, in particular, its sensitivity and the purposes for which it is used. In addition, Synapsia Laval requires each employee, agent or representative of Synapsia Laval to comply with this Policy.

To ensure the security of the User's personal information, Synapsia Laval uses, among other measures, the following:

Firewall;
SSL/TLS protocol;
Physically protected access to servers and computers;
Use of password-protected data networks;
Data backups;
Confidentiality agreements with employees;

Synapsia Laval thus undertakes to maintain a high level of security by integrating the latest technological innovations that ensure the confidentiality of the User's transactions, in order to protect their personal information and prevent it from being accessed, used or disclosed without authorization.

However, since no mechanism offers maximum security, a degree of risk is always present when using the Internet to transmit personal information. If a password is used to protect the User's account and personal information, it is the User's responsibility to keep it confidential.

Synapsia Laval keeps an up-to-date register of confidentiality incidents and will contact any User whose personal information is the subject of such an incident presenting a risk of serious injury.

Retention

The User's personal information will not be kept beyond the reasons for which it was collected. Synapsia Laval complies with the retention period established by this Policy, which is consistent with the applicable personal information protection law.

6 - OTHER TERMS AND CONDITIONS THAT ACCOMPANY THIS POLICY

Anti-spam

Synapsia Laval complies with the requirements of Canada's Anti-Spam Legislation (CASL). The User understands that they may consent expressly or impliedly to receive messages from Synapsia Laval.

To unsubscribe from our electronic communications mailing list, simply click the "Unsubscribe" button at the bottom of our electronic messages. Please note that each time we send you an email, we give you the opportunity to unsubscribe from our mailing list.

Automated decision-making

Synapsia Laval does not process any personal data in an automated manner and we do not use your personal information for automated decision-making purposes.

Children under 14

Our Platform is not intended for persons under the age of 14. No person under the age of 14 may provide personal information to or on the Platform without the consent of their parents. If you are under 14, do not use or provide personal information on this Platform or through any of its features. Do not register on the Platform, do not make purchases through the Platform, do not use the interactive or public comment features of this Platform, and do not provide us with information about yourself, including your name, address, telephone number, email address or any username you may use. If we learn that we have collected or received personal information from minors under 14 without their parents' consent, we will delete that information. If you believe we hold information about a person under 14, please contact us at jeremie@synapsiaosteopathie.ca.

Applicable law

This Policy is governed by the applicable laws of Quebec and Canada. These laws apply without giving effect to any principle relating to conflict of laws.

Severability

Each provision of this Policy forms a distinct whole, so that any court decision to the effect that one of the provisions of this Policy is null or unenforceable in no way affects the validity of the other provisions of this Policy or their enforceability.

7 - CHANGES TO THIS POLICY

We update this Policy from time to time. Continued use of the Platform constitutes the User's agreement to this Privacy Policy and its updates. If we make significant changes to the way we process our users' personal information, we will notify you by email at the email address you provided to us or by a notice on the Platform's home page.

However, where the Consumer Protection Act applies, Synapsia Laval will give Platform Users thirty (30) days' notice before the entry into force of any modification to these terms. If the User refuses these modifications and wishes to terminate the contract, they will have no later than thirty (30) days following the entry into force of the modifications to send a notice to Synapsia Laval and to terminate, without cost or penalty, their obligations to Synapsia Laval.

8 - HOW TO CONTACT US

You may exercise the rights provided for in this Policy or send us any other question or complaint concerning Synapsia Laval's practices with regard to the protection of personal information by contacting us at the following address:

By mail:

Privacy Officer
102-5200 boulevard des Laurentides,
Laval (H7K 2J8),
Quebec, Canada

By email:

private@synapsiaosteopathie.ca

We have put in place procedures to receive and respond to complaints or inquiries concerning our processing of personal information, our compliance with this Policy and the applicable privacy laws. To discuss our compliance with this Policy, please contact our Privacy Officer using the contact information provided above.